How to Support a Friend Who’s Lost Their Pet

How to Support a Friend Through Pet Loss

If you have a friend who’s recently lost a pet, you may be at a loss for how to comfort them. Nearly everyone accepts that a long grieving process is normal when suffering the loss of a friend or family member, but what many don’t understand is that losing a pet can be just as painful.


Our attachment to pets is natural, as humans have lived alongside animals for thousands of years. Today, we might not lean on our companions for survival, but that doesn’t mean they’re any less loved or important to us. Not only do our pets offer companionship, but they also offer mental and physical health benefits, as you many already know.


If you aren’t an animal lover, or were raised to see pets as just animals rather than family members, it can be tough to empathize with your friend. Fortunately, you don’t need to feel their pain to offer grief support, and that support doesn’t have to cost money.


Listen

The best thing you can do for your friend is to offer an ear to listen or shoulder to cry on. Everyone’s grief journey is unique, so it’s best to stay clear of the phrase “I know how you feel.” Also, don’t try to minimize or fix your friend’s pet loss. Offer a judgment-free space even if they say something that you don’t understand. When in doubt, patiently listen.


Ask what you can do

Choosing the best course of action isn’t always easy when dealing with a grieving friend or family member. However, there are some basic ways you can provide for them through this difficult time. Grieving people often forget to eat or go grocery shopping, so picking up some essentials or cooking a meal can go a long way.


If that’s not your style, simply offering your friend or family member some company is always a great way to show your support. Instead of making assumptions for what the best course of action is, let your friend or family member know you are there to help and support them in any way possible.


Share memories

Sharing memories is one of the best ways to remember a lost pet. Ask your friend for stories about them, or if you have positive stories, share them. If your friend is like most pet owners, it’s likely that their social media feeds are filled with pictures of their pet. Commenting on those pictures, even if it’s a simple “he was so sweet, I’ll miss him” can be an immense comfort.


Donate to an animal shelter

Donating to an animal shelter in your friend’s name is a fantastic way to show your support. If you believe your friend might adopt a pet in the future, ask the shelter if you can purchase a gift certificate or put credit toward their next adoption. It’s best to ensure there is no expiration date when you do this, as you don’t want to pressure them to move on before they’re ready. 


Memorialize your friend’s pet with a gift

If your friend’s pet was cremated, consider purchasing a memorial gift for some or all of the ashes. A unique piece of cremation jewelry will prove that you know their beloved pet will always be close to their heart. A custom portrait, a photograph, a decorative urn or flower vase are all beautiful ways to keep the memories of their lost pet alive.

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FAQs

What are the shipping options for my memorial?

Oaktree offers free nationwide shipping on all urns and cremation jewelry items, with delivery typically taking 2-5 business days, including processing time. Need it sooner? Expedited shipping (overnight or 2-day) is available at checkout for an additional cost, and we will also prioritize processing for faster delivery. If you need international shipping, please contact us first to confirm availability and rates.

How long will it take for my engraved item to arrive?

Engraved urns and cremation necklaces require an additional 1-3 business days for personalization before shipping. If you need faster delivery, please contact us—we’ll do our best to expedite processing and accommodate your timeline. Expedited shipping options are also available at checkout to ensure your memorial arrives as soon as possible.

What do I do if I never received my order?

If your order hasn’t arrived within 10 business days, please contact us so we can track your shipment and resolve any issues. We’ll ensure your memorial reaches you as soon as possible.

What do I do if I received a defective order?

If your order arrives damaged or defective, contact us right away. We take pride in our high-quality craftsmanship and will work quickly to replace or repair your item at no additional cost.

Can I return my urn or cremation necklace? What is your return policy?

Oaktree offers a 100-day return and exchange policy for non-engraved items. Due to personalization, engraved urns are final sale and cannot be returned. For full details on how to start a return or exchange, visit our Returns & Exchanges page.

How do I make changes to an urn I’ve already ordered?

If you need to modify an order, contact us as soon as possible. If your urn is already engraved, we may not be able to make changes, but we’ll do our best to accommodate your request before processing.

How are your urns made? Where do the materials come from?

Oaktree’s urns are handcrafted in the USA and Europe using sustainable, locally sourced materials. Our artisans ensure each piece is beautifully designed and built to honor your loved one’s memory with care.

How do I choose the right urn size?

Each product page includes detailed dimensions, weight capacity, and cubic inches to help you select the right urn. As a general guide, 1 cubic inch holds 1 pound of pre-cremation weight. If you need help choosing, feel free to contact us.

Some urns are marked as “sold out.” When will they be available?

Our handmade urns may take a few weeks to restock. If you’re interested in a specific style, contact us for an estimated restock date, and we’ll notify you when it’s available.

Does Oaktree place the ashes into my urn?

Yes, we offer an optional ash transfer service for an additional fee. If you’d like us to handle this process, please contact us when placing your order. You’ll need to mail the ashes to us, and we’ll carefully transfer them into your selected urn.

How do I transfer ashes into my urn?

Cremated remains typically arrive in a sealed plastic bag inside a plastic container. To transfer them, simply place the sealed bag inside your urn. If needed, use a funnel for precise placement. If you have any concerns, our team is happy to assist.

How do I order an engraved urn?

To personalize your urn, select “Yes” under “Would you like your item engraved?” on the product page. If you’d like a custom design beyond standard engraving, contact us and we’ll explore options to create a unique tribute.

Can my urn be shipped directly to a funeral home?

Yes! During checkout, you can enter the funeral home’s address for direct shipping.

Can I customize my urn beyond engraving?

Yes! In addition to engraving, we offer custom design services, including unique finishes, symbols, or artwork. If you’d like to personalize your urn beyond standard options, contact us to discuss customization possibilities.

What materials are Oaktree urns made from?

Our urns are crafted from premium materials such as wood, ceramic, marble, metal, and biodegradable materials. We focus on sustainable sourcing and high-quality craftsmanship to create lasting memorials.

Do you offer keepsake urns or mini urns?

Yes, we offer keepsake urns and mini urns, which are smaller versions designed for sharing ashes among family members or keeping a small portion as a personal tribute.

Can I pre-order an urn for future use?

Absolutely! Many customers choose to pre-order an urn in advance. This ensures availability and allows for customization without time constraints. Contact us to arrange a pre-order.

Do you offer pet urns?

Yes, we provide a range of pet memorial urns designed to honor beloved pets. These are available in different materials and sizes to suit dogs, cats, and other pets.

How do I clean and maintain my urn?

Urns require gentle care to maintain their beauty. Use a soft cloth and mild cleaner for metal or ceramic urns. Avoid direct sunlight and moisture to preserve wood urns. Contact us for specific care instructions based on your urn’s material.

Can I travel with an urn? Are they TSA-approved?

Most Oaktree urns are TSA-compliant, making them safe for air travel. Choose a non-metal urn to ensure easy screening. We recommend carrying the urn in your carry-on bag and bringing the cremation certificate from the funeral home.

How do I track my order?

Once your order ships, we’ll send you a tracking number via email. You can use this to monitor the shipment status. If you don’t receive tracking details, contact us for assistance.

How do I contact Oaktree if my question isn’t answered here?

We’re happy to assist! Visit our Contact Us page to reach us via email, chat, or phone. Our compassionate team is ready to help.