Oaktree is pleased to provide complimentary shipping nationwide on all memorial items. Our complimentary shipping usually takes 5-10 business days including processing time. We also offer expedited shipping (overnight or 2-day shipping) for an additional cost in the case you need your memorial sooner. We will also expedite processing if you upgrade shipping. Please see the options in your checkout menu for our various shipping options. If you’re interested in international shipping, please contact us first.

For engraved orders, please allow an additional 2-3 business days for shipping. If you require an expedited timeline, please contact us and we will do our best to accommodate your request.

We proudly use UPS for shipping. You’ll be asked to select a delivery method during checkout.

In our product pages, we outline what weight and size each memorial piece can hold. We provide you with the dimensions, pre-cremation weight capacity and cubic inches. If you have any more questions about a particular product, please contact us.

If you have not received your order within 10 business days, please contact us.

If there is something wrong with your order once you receive it, please contact us immediately and we will immediately correct the issue. 

If you would like your memorial engraved, please select “Yes” on the product page on the “Would you like your item engraved?” prompt. If you would like to customize an item outside of lettered engraving, please contact us and we will do our best to accommodate your request. 

We make our urns here in the USA as well as in Europe. Our manufacturing facilities prioritize using sustainable and locally-sourced materials and all our products are handcrafted. 

Oaktree’s urns are handmade and may take a few weeks to arrive at our warehouse. If you would like an estimate for a specific product, please contact us and we’d be happy to give you additional information. 

If you would like the Oaktree team to add your ashes for you, please contact us when you place your order and we would be happy to do so. There is an additional fee associated with this service and will require you to mail your loved one’s ashes to us.