Oaktree Memorials understands that selecting the ideal jewelry or cremation urn is a very important and deeply personal choice. In order to give you all the information you need to make an informed decision, we're here to respond to your frequently asked questions about our jewelry and cremation urns.

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What Types of Cremation Urns and Jewelry Do You Offer?

At Oaktree Memorials, we offer a diverse range of cremation urns and jewelry to suit every preference and budget. Our selection includes traditional urns, keepsake urns, biodegradable urns, custom urns, and various types of cremation jewelry, such as pendants and bracelets. You can explore our full collection on our website at Oaktree Memorials.

How Can I Determine the Right Size of Cremation Urn for My Loved One's Ashes?

Choosing the appropriate urn size is essential. As a general guideline, you'll need one cubic inch of space per pound of your loved one's weight. Our urns come in various sizes, ensuring you find one that suits your needs perfectly. If you have questions about sizing, don't hesitate to reach out to our team for personalized assistance.

Can I Personalize a Cremation Urn or Jewelry Item?

Yes, we offer personalization options for many of our cremation urns and jewelry items. You can engrave your loved one's name, dates, or a meaningful message to create a unique and heartfelt tribute. Please check the product descriptions on our website for details on customization options.

How Do I Fill a Cremation Jewelry Pendant with Ashes?

Filling a cremation jewelry pendant is a straightforward process. We provide detailed instructions with each jewelry item, but generally, you will need a small funnel or a paper funnel included with your purchase to carefully transfer a small amount of ashes into the pendant. We recommend using a fine-point tweezer or a toothpick to guide the ashes into the chamber.

Are Your Cremation Urns and Jewelry Suitable for Pets as Well As Humans?

Yes, many of our cremation urns and jewelry items can be used for both human and pet ashes. We understand the deep bond between families and their furry companions, and our products are designed to honor the memory of all loved ones.

What Materials Are Your Cremation Urns and Jewelry Made From?

Our cremation urns and jewelry are crafted from a variety of materials, including wood, metal, glass, and biodegradable materials. The specific material of each product is mentioned in its product description on our website.

How Do I Care for And Clean My Cremation Jewelry?

Caring for your cremation jewelry is essential to ensure it remains a beautiful and lasting tribute. We recommend cleaning it gently with a soft, lint-free cloth to remove any smudges or fingerprints. Avoid exposing the jewelry to harsh chemicals or abrasive materials. It's also a good practice to remove your jewelry before activities that may put it at risk of damage, such as swimming or engaging in strenuous physical activities.

How are your urns made? Where do the materials come from?

We make our urns here in the USA as well as in Europe. Our manufacturing facilities prioritize using sustainable and locally-sourced materials and all our products are handcrafted. 

Can I Transfer My Loved One's Ashes from One Urn to Another?

Yes, it is possible to transfer ashes from one urn to another if you wish to change the urn for any reason. However, it's essential to handle the ashes with care and respect during the transfer process. We recommend seeking assistance from a professional or following specific guidelines to ensure a smooth and respectful transfer. If you have questions or need guidance on this process, please don't hesitate to contact our customer support team for assistance.

At Oaktree Memorials, we are dedicated to helping you find the perfect cremation urn or jewelry item to honor your loved one's memory. Your satisfaction and peace of mind are our top priorities, and we are here to support you during this meaningful journey.

For more detailed information and specific queries, we encourage you to visit our FAQs on our official support page at Oaktree Memorials FAQ. Our team is also available to provide personalized assistance, so please feel free to reach out to us with any questions or concerns you may have.


What do I do if I never received my order?

If you have not received your order within 10 business days, please contact us.

What do I do if I received a defective order?

If there is something wrong with your order once you receive it, please contact us immediately and we will immediately correct the issue.

How do I make changes to an urn I’ve already ordered?

If you would like to make a change to an order you have already placed, please contact us as soon as you can. If your urn is engraved, we cannot guarantee that your order can be changed but we will do our best to accommodate your request.

Some of your urns are noted as “pre-order”. Do you have an estimate of when they will be available?

Oaktree’s urns are handmade and may take one to up to several weeks to arrive at our warehouse. If you would like an estimate for a specific product, please contact us and we’d be happy to give you additional information.


Do You Offer International Shipping?

Yes, we offer international shipping to ensure that our products can reach customers worldwide. Shipping fees and delivery times may vary depending on your location, so please review the shipping information during the checkout process.

What are the shipping options I have for my memorial?

Oaktree is pleased to provide complimentary shipping nationwide on all memorial items. Our complimentary shipping usually takes 5-10 business days including processing time. We also offer expedited shipping (overnight or 2-day shipping) for an additional cost in the case you need your memorial sooner. We will also expedite processing if you upgrade shipping. Please see the options in your checkout menu for our various shipping options. If you’re interested in international shipping, please contact us first.

Can I have my Oaktree urn mailed directly to a funeral home?

Yes, of course! Please add the funeral home's information to the shipping address section at checkout and let us know if there is anyone (family or funeral director) we should address it to specifically.

How long will it take for my engraved urn to arrive?

For engraved orders, please allow an additional 2-3 business days for shipping. If you require an expedited timeline, please contact us and we will do our best to accommodate your request.

Where do you ship your products from?

We ship most urns and other products from our warehouse in Denver, Colorado.

Returns & Exchanges

Can I return my urn? What is your return policy?

Oaktree has a 100-day return or exchange policy. This policy only includes non-engraved items since we are unable to resell engraved items. For more details on how to return or exchange your item, please visit our Returns and Exchanges page.

Can I return my urn if it's been engraved?

Oaktree has a 100-day return or exchange policy. This policy only includes non-engraved items since we are unable to resell engraved items. For more details on how to return or exchange your item, please visit our Returns and Exchanges page.

Still have questions?

Send us a message and someone from our team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Send a message if you still need help