Funeral

Embracing Change: How the Funeral Industry is Adapting to a New Era in 2024

Written by: Max Lemper-Tabatsky

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Time to read: 3 min

In 2024, the funeral industry finds itself at a crossroads, facing the inevitable winds of change.

Introduction

As society evolves, so too do our rituals and traditions surrounding death. In this new era, funeral homes are embracing innovation with open arms, adapting to meet the evolving needs and expectations of grieving families.


From personalized ceremonies to eco-friendly burials, the funeral industry is taking steps to provide more meaningful experiences for those saying their final goodbyes. Virtual memorials and livestreamed services allow loved ones from all over the world to participate, fostering a sense of unity and support in these difficult times.


But it's not just about the services offered. Funeral homes are also recognizing the importance of embracing technology to streamline operations behind the scenes. Online platforms are revolutionizing the way funeral arrangements are made, making it easier for families to navigate the logistics during their time of grief.


Change can be daunting, especially in an industry rooted in tradition. However, funeral homes are embracing the challenge, understanding that by adapting to this new era, they can provide a more compassionate and inclusive experience for every family they serve.


The Changing Landscape of the Funeral Industry

The funeral industry has long been associated with somber and traditional practices. However, as society evolves, so do our attitudes towards death and mourning. Funeral homes are recognizing the need to adapt to these changing attitudes, creating a more personalized and meaningful experience for grieving families.


One of the key shifts in the industry is the move towards more personalized ceremonies. Rather than adhering to a one-size-fits-all approach, funeral homes are now offering tailored services that reflect the unique life and personality of the deceased. Whether it's a themed memorial service or a customized casket, these personal touches help create a more meaningful and memorable experience.


Another aspect of the changing landscape is the rise of eco-friendly burials. As society becomes more environmentally conscious, many individuals are seeking greener alternatives to traditional burial methods. Funeral homes are now offering options such as natural burials, which involve using biodegradable materials and minimizing the impact on the environment. These eco-friendly practices not only align with the values of many families but also contribute to a more sustainable future.


Additionally, funeral homes are recognizing the importance of embracing diversity and inclusivity. Different cultures and religions have unique funeral traditions and practices, and it's crucial for funeral homes to cater to these specific needs. By offering a range of services that respect and honor different cultural and religious practices, funeral homes can ensure that every family feels understood and supported during their time of grief.


Embracing Technology: Digitalization in Funeral Services

Technology has transformed every aspect of our lives, and the funeral industry is no exception. Funeral homes are embracing digitalization to streamline operations, enhance communication, and provide a more seamless experience for families.


One of the most significant advancements in funeral services is the use of online platforms for making funeral arrangements. These platforms allow families to browse options, make selections, and even complete necessary paperwork from the comfort of their own homes. This convenience not only saves time and reduces stress but also enables families to focus on what truly matters – honoring their loved one's memory.


In addition to online arrangements, funeral homes are also utilizing technology to offer virtual memorials and livestreamed services. These digital solutions allow loved ones who are unable to attend in person to participate in the service from anywhere in the world. Whether it's due to distance, health concerns, or other circumstances, virtual memorials ensure that everyone can be a part of the farewell, fostering a sense of unity and support.


Moreover, digital technology plays a crucial role in preserving memories. Funeral homes offer options for creating online memorial pages where friends and family can share photos, stories, and condolences. These platforms provide a lasting tribute to the deceased and serve as a place of solace and remembrance for loved ones.


Personalization and Customization: Meeting the Changing Needs of Funeral Consumers

Gone are the days when funeral services followed a rigid and standardized format. Funeral homes now understand the importance of personalization and customization, allowing families to create a farewell that truly reflects the life and personality of their loved one. 


One way funeral homes are meeting these changing needs is by offering personalized ceremonies. These ceremonies can include elements that celebrate the passions, hobbies, or achievements of the deceased. Whether it's a motorcycle procession for an avid biker or a musical tribute for a talented musician, these personal touches help create a unique and meaningful farewell.


Furthermore, funeral homes are also recognizing the importance of customization in physical aspects such as caskets and urns. Families can now choose from a wide range of designs, materials, and finishes to create a final resting place that is truly reflective of their loved one's personality and preferences. This level of customization not only provides comfort and solace but also serves as a lasting tribute to the individual's unique life.

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FAQs

What are the shipping options for my memorial?

Oaktree offers free nationwide shipping on all urns and cremation jewelry items, with delivery typically taking 2-5 business days, including processing time. Need it sooner? Expedited shipping (overnight or 2-day) is available at checkout for an additional cost, and we will also prioritize processing for faster delivery. If you need international shipping, please contact us first to confirm availability and rates.

How long will it take for my engraved item to arrive?

Engraved urns and cremation necklaces require an additional 1-3 business days for personalization before shipping. If you need faster delivery, please contact us—we’ll do our best to expedite processing and accommodate your timeline. Expedited shipping options are also available at checkout to ensure your memorial arrives as soon as possible.

What do I do if I never received my order?

If your order hasn’t arrived within 10 business days, please contact us so we can track your shipment and resolve any issues. We’ll ensure your memorial reaches you as soon as possible.

What do I do if I received a defective order?

If your order arrives damaged or defective, contact us right away. We take pride in our high-quality craftsmanship and will work quickly to replace or repair your item at no additional cost.

Can I return my urn or cremation necklace? What is your return policy?

Oaktree offers a 100-day return and exchange policy for non-engraved items. Due to personalization, engraved urns are final sale and cannot be returned. For full details on how to start a return or exchange, visit our Returns & Exchanges page.

How do I make changes to an urn I’ve already ordered?

If you need to modify an order, contact us as soon as possible. If your urn is already engraved, we may not be able to make changes, but we’ll do our best to accommodate your request before processing.

How are your urns made? Where do the materials come from?

Oaktree’s urns are handcrafted in the USA and Europe using sustainable, locally sourced materials. Our artisans ensure each piece is beautifully designed and built to honor your loved one’s memory with care.

How do I choose the right urn size?

Each product page includes detailed dimensions, weight capacity, and cubic inches to help you select the right urn. As a general guide, 1 cubic inch holds 1 pound of pre-cremation weight. If you need help choosing, feel free to contact us.

Some urns are marked as “sold out.” When will they be available?

Our handmade urns may take a few weeks to restock. If you’re interested in a specific style, contact us for an estimated restock date, and we’ll notify you when it’s available.

Does Oaktree place the ashes into my urn?

Yes, we offer an optional ash transfer service for an additional fee. If you’d like us to handle this process, please contact us when placing your order. You’ll need to mail the ashes to us, and we’ll carefully transfer them into your selected urn.

How do I transfer ashes into my urn?

Cremated remains typically arrive in a sealed plastic bag inside a plastic container. To transfer them, simply place the sealed bag inside your urn. If needed, use a funnel for precise placement. If you have any concerns, our team is happy to assist.

How do I order an engraved urn?

To personalize your urn, select “Yes” under “Would you like your item engraved?” on the product page. If you’d like a custom design beyond standard engraving, contact us and we’ll explore options to create a unique tribute.

Can my urn be shipped directly to a funeral home?

Yes! During checkout, you can enter the funeral home’s address for direct shipping.

Can I customize my urn beyond engraving?

Yes! In addition to engraving, we offer custom design services, including unique finishes, symbols, or artwork. If you’d like to personalize your urn beyond standard options, contact us to discuss customization possibilities.

What materials are Oaktree urns made from?

Our urns are crafted from premium materials such as wood, ceramic, marble, metal, and biodegradable materials. We focus on sustainable sourcing and high-quality craftsmanship to create lasting memorials.

Do you offer keepsake urns or mini urns?

Yes, we offer keepsake urns and mini urns, which are smaller versions designed for sharing ashes among family members or keeping a small portion as a personal tribute.

Can I pre-order an urn for future use?

Absolutely! Many customers choose to pre-order an urn in advance. This ensures availability and allows for customization without time constraints. Contact us to arrange a pre-order.

Do you offer pet urns?

Yes, we provide a range of pet memorial urns designed to honor beloved pets. These are available in different materials and sizes to suit dogs, cats, and other pets.

How do I clean and maintain my urn?

Urns require gentle care to maintain their beauty. Use a soft cloth and mild cleaner for metal or ceramic urns. Avoid direct sunlight and moisture to preserve wood urns. Contact us for specific care instructions based on your urn’s material.

Can I travel with an urn? Are they TSA-approved?

Most Oaktree urns are TSA-compliant, making them safe for air travel. Choose a non-metal urn to ensure easy screening. We recommend carrying the urn in your carry-on bag and bringing the cremation certificate from the funeral home.

How do I track my order?

Once your order ships, we’ll send you a tracking number via email. You can use this to monitor the shipment status. If you don’t receive tracking details, contact us for assistance.

How do I contact Oaktree if my question isn’t answered here?

We’re happy to assist! Visit our Contact Us page to reach us via email, chat, or phone. Our compassionate team is ready to help.