What to do when someone passes away?

What To Do When Someone Passes? End of Life Planning 101

Losing someone is one of the hardest experiences we ever go through. When someone passes, emotions tend to run high and it’s hard to think about what needs to be done while you are consoling and supporting your family and friends. However, it is critical that you take these necessary steps in the immediate aftermath of a loved one’s death to make sure you have everything under control. These steps will save you a great deal of trouble later down the line: 


Step 1: Get a Pronouncement of Death

You can get this from an EMT if your loved one has passed at home and you have called 911. If they are in a hospital, this would come from the attending physician. Or, if they were on hospice, this will come from either the attending hospice nurse or another medical professional from the hospice provider. This short document can be useful in getting a head start on closing out accounts and other legal and financial tasks prior to getting a formal death certificate.


Step 2: Contact Your Family and Friends

You should let your family and close friends know of your loved one’s passing. This group can also provide immediate support and may need to be used to care for your home if you need to travel or watch dependents like children or pets.


Step 3: Determine the Next of Kin or Responsible Party 

Every state has different laws around who can serve as a point of contact for a funeral home or cremation provider. Some states, like California, will only allow the legal next of kin as defined by state law to coordinate funeral and cremation arrangements. You can often search for your state and “next of kin rules” on Google to determine who in your family is responsible. It is most commonly a spouse, then a child or parent. 


Step 4: Consider Your Loved One’s Preferences

This is the point at which you should determine if you want to proceed with a burial or cremation and begin thinking about the type of service, if any, they would have wanted. Then you should take into account what you think their desires were, if they stated any, and plan accordingly. 


Step 5: Select Your Burial or Cremation Provider and Contact Them

Most likely this will be a funeral home, most definitely in the case of a burial, but for cremation, there are many affordable cremation providers out there that could be significantly more affordable than most full service funeral homes. Additionally, if you’re thinking of doing a simple cremation for a loved one, you can also ask local funeral homes if they offer or would be willing to offer a simple cremation option which could save you a significant amount of money. A simple cremation just means you only need the cremation completed and your loved one’s ashes back, not a full service or ceremony which a funeral director would organize. We would recommend you read Google and Yelp reviews before contacting any funeral home or service provider. 


Step 6: Request Death Certificates from the State or Your Funeral Provider

Most funeral homes or cremation providers will facilitate ordering death certificates and we would strongly recommend you order these at this time. Getting death certificates from government offices is possible, but does vary by municipality and it’s not unlike waiting at the DMV - so we would recommend you avoid this fuss and order a few more than you need directly from your provider. We generally recommend you order between seven and ten to make sure you have your bases covered. 


Step 7: Locate and Organize Your Loved One’s Important Documents

It is important that you give yourself as much time as possible to locate these potentially important documents including social security cards, birth certificates, marriage certificates, insurance policies, tax records, income records (W-2s), property and vehicle titles and deeds, stock certificates, military documents, and their will. Getting started on this early will reduce your stress later on.


Taking these steps within the first 12 hours of a loved one’s passing will ensure you have everything under control so that you can spend as much time as possible with your loved ones in the days and weeks to come. 

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FAQs

What are the shipping options for my memorial?

Oaktree offers free nationwide shipping on all urns and cremation jewelry items, with delivery typically taking 2-5 business days, including processing time. Need it sooner? Expedited shipping (overnight or 2-day) is available at checkout for an additional cost, and we will also prioritize processing for faster delivery. If you need international shipping, please contact us first to confirm availability and rates.

How long will it take for my engraved item to arrive?

Engraved urns and cremation necklaces require an additional 1-3 business days for personalization before shipping. If you need faster delivery, please contact us—we’ll do our best to expedite processing and accommodate your timeline. Expedited shipping options are also available at checkout to ensure your memorial arrives as soon as possible.

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If your order hasn’t arrived within 10 business days, please contact us so we can track your shipment and resolve any issues. We’ll ensure your memorial reaches you as soon as possible.

What do I do if I received a defective order?

If your order arrives damaged or defective, contact us right away. We take pride in our high-quality craftsmanship and will work quickly to replace or repair your item at no additional cost.

Can I return my urn or cremation necklace? What is your return policy?

Oaktree offers a 100-day return and exchange policy for non-engraved items. Due to personalization, engraved urns are final sale and cannot be returned. For full details on how to start a return or exchange, visit our Returns & Exchanges page.

How do I make changes to an urn I’ve already ordered?

If you need to modify an order, contact us as soon as possible. If your urn is already engraved, we may not be able to make changes, but we’ll do our best to accommodate your request before processing.

How are your urns made? Where do the materials come from?

Oaktree’s urns are handcrafted in the USA and Europe using sustainable, locally sourced materials. Our artisans ensure each piece is beautifully designed and built to honor your loved one’s memory with care.

How do I choose the right urn size?

Each product page includes detailed dimensions, weight capacity, and cubic inches to help you select the right urn. As a general guide, 1 cubic inch holds 1 pound of pre-cremation weight. If you need help choosing, feel free to contact us.

Some urns are marked as “sold out.” When will they be available?

Our handmade urns may take a few weeks to restock. If you’re interested in a specific style, contact us for an estimated restock date, and we’ll notify you when it’s available.

Does Oaktree place the ashes into my urn?

Yes, we offer an optional ash transfer service for an additional fee. If you’d like us to handle this process, please contact us when placing your order. You’ll need to mail the ashes to us, and we’ll carefully transfer them into your selected urn.

How do I transfer ashes into my urn?

Cremated remains typically arrive in a sealed plastic bag inside a plastic container. To transfer them, simply place the sealed bag inside your urn. If needed, use a funnel for precise placement. If you have any concerns, our team is happy to assist.

How do I order an engraved urn?

To personalize your urn, select “Yes” under “Would you like your item engraved?” on the product page. If you’d like a custom design beyond standard engraving, contact us and we’ll explore options to create a unique tribute.

Can my urn be shipped directly to a funeral home?

Yes! During checkout, you can enter the funeral home’s address for direct shipping.

Can I customize my urn beyond engraving?

Yes! In addition to engraving, we offer custom design services, including unique finishes, symbols, or artwork. If you’d like to personalize your urn beyond standard options, contact us to discuss customization possibilities.

What materials are Oaktree urns made from?

Our urns are crafted from premium materials such as wood, ceramic, marble, metal, and biodegradable materials. We focus on sustainable sourcing and high-quality craftsmanship to create lasting memorials.

Do you offer keepsake urns or mini urns?

Yes, we offer keepsake urns and mini urns, which are smaller versions designed for sharing ashes among family members or keeping a small portion as a personal tribute.

Can I pre-order an urn for future use?

Absolutely! Many customers choose to pre-order an urn in advance. This ensures availability and allows for customization without time constraints. Contact us to arrange a pre-order.

Do you offer pet urns?

Yes, we provide a range of pet memorial urns designed to honor beloved pets. These are available in different materials and sizes to suit dogs, cats, and other pets.

How do I clean and maintain my urn?

Urns require gentle care to maintain their beauty. Use a soft cloth and mild cleaner for metal or ceramic urns. Avoid direct sunlight and moisture to preserve wood urns. Contact us for specific care instructions based on your urn’s material.

Can I travel with an urn? Are they TSA-approved?

Most Oaktree urns are TSA-compliant, making them safe for air travel. Choose a non-metal urn to ensure easy screening. We recommend carrying the urn in your carry-on bag and bringing the cremation certificate from the funeral home.

How do I track my order?

Once your order ships, we’ll send you a tracking number via email. You can use this to monitor the shipment status. If you don’t receive tracking details, contact us for assistance.

How do I contact Oaktree if my question isn’t answered here?

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